Q. How would you receive the information needed to do my billing?
A. There are a few ways we could receive the information. Diagnosis, Procedures and patient information is synchronized during the setup process.

• Fax: You could fax your day-slips, charge tickets, or super-bills to our office on a daily or weekly basis. If you do not have a day-slip, or super-bill, we will happy to design one for you.
• Pick-up: We can arrange local pick-up weekly.
• Email: You can send the information electronically through a secure Internet connection.

Q. When we submit Worker’s Compensation & Auto Claims we must attach Subject, Objective, Assessment, Plan (SOAP) notes. How is this handled?
A. Worker’s Compensation and Auto claims must have SOAP notes attached. It is necessary to file these claims on a HCFA form and mail them. We must receive copies of the SOAP notes. This information will be received the same way all other information is received.

Q. How often do you invoice us?
A. We will bill on a monthly basis.

Q. Is there a contract to sign?
A. Yes, we have a service agreement, which is available for you to review.

Q. Can we cancel our agreement at anytime and are there any penalties?
A. There are no penalties in canceling the agreement. After 90 days of service we require a courtesy 30-day notice to close out the account.

Q. How often are patient statements sent?
A. We mail patient statements on a monthly basis.

Q. Where are the patient and insurance payments going?
A. All patient and insurance payments go directly to your office. WE DO NOT RECEIVE MONEY; WE ONLY NEED COPIED EOBS AND CHECKS.

Q. How do I know that my patient’s information is secure?
A. The client’s data is backed several times per day. We comply with HIPPA privacy and security regulation.

Q. “It is cheaper to do claims, myself rather than using an outside billing service.”
A. Absolutely not true! What is the most expensive item in a providers practice? FULL TIME EMPLOYEES (F.T.E.).
Using an outside billing service has other advantages:

1. It puts your employees back working for you, not the insurance companies.
2. What projects have you put off, or are not making as much progress as you would like due to the fact your employees are going through the mundane chores as dictated by the insurance carriers.
3. Many health care providers see an increase of billing efficiency based, solely on the fact that their billing services   concentrate strictly on billing and/or billing and collections. This is opposed to all the different situations and tasks that arise within a providers office
   1. Interruptions by fellow staff members, patients or the provider
   2. Interruptions caused by the telephone.
   3. Lack of billing consistency and efficiency caused by other projects, or tasks not associated with billing.
   4. No need for employee costs associated with doing your own billing (vacation, holidays, sick & health insurance).